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Recent Computer System Disruption

We would like to thank all our patients for their understanding and patience during the recent computer system disruption.

Thank you


Patient Online Access

Patients should have received an email regarding changes to patient online access. for ordering prescriptions and booking appointments.  Any patients previously registered for online access will need a new set of log-in details and passwords.  This will be issued by email to your registered email address over the next few days.  If you are experiencing any difficulties with online access please contact one of our Receptionists who will be happy to help you. 


Welcome to The King Street & University Medical Practice

Established in 1927, the King Street Medical Practice is the largest practice in Lancaster with nearly 20,000 patients. We practice from two sites, one in the centre of the city and one on the campus of Lancaster University. We are an established training practice.

Our practice covers Lancaster, Torrisholme, Slyne, Hest Bank, Halton, Caton, Galgate and part of Quernmore as well as the entire University campus. Patients are welcome to attend either of our sites.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it more useful for our patients.

 

kings street surgery

 

bailrigg health centre

 

The King Street Surgery

38 King Street

Lancaster

LA1 1RE

Tel: 01524 541651

University Medical Practice (University Campus)

University of Lancaster

Lancaster

LA1 4ZP

Tel: 01524 387780

 

 


King Street and University Medical Practice wins award for delivering gold standards end of life care

King Street Surgery and the Lancaster University Medical practice have been awarded the Gold Standards Framework Quality Hallmark Award in recognition of the outstanding end of life care it is providing.

The surgery which looks after nearly 20,000 patients is the largest practice in Lancaster and is receiving this national award for the second time, the first being back in November 2012.

They have provided a summary of comparative outcome measures in key areas, complied a portfolio with a protocol for sustainability, undertook an audit of patients before and after the GSF training and hosted an assessment visit or conference call. A panel of GPs and nurses reviewed the results which resulted in the practice receiving a full report highlighting areas of excellence.

Professor Keri Thomas, Clinical Director of the National GSF Centre, said: “The team at King Street has demonstrated a real passion for providing quality care for their patients who are approaching the end of their lives. Most importantly they are helping these patients live their final months in the place and manner of their choosing, through better planning, communication and coordination.

Being the largest national programme to help improve care for patients approaching the end of life, GSF gives training providing end of life care to ensure better lives for people. Improved standards of care helps health and social care professionals provide coordinated, personalised care for patients and their families and helps reduce hospital admissions.



Patient Access Services


All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

 

The average pay for GPs working at King Street and University Medical Practice in the last financial year ( 2014/15) was £45,430 before tax and National Insurance. This is for 4 full time GPs, 6 part time GPs and 1 locum GP who worked in the practice for more than six months.

 

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice. It should not be used to form a judgement about GP earnings, nor to make any comparison with any other General Practice.




 

Accountable / Named GP for All Patients

 

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP.

 

If you wish to be told the name of your accountable GP please ask the Patient Services Team when you are next in the surgery. 

 

For convenience if you have a medical card, your accountable GP will be the named doctor you are registered with.  Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP.

 

Please note there is no need to telephone the practice for this information.

 

Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.

 

Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

 

 

Thanks.


 

The Friends and Family Test 

People who use NHS services should have the opportunity to provide anonymous feedback.

The Friends and family test is such a tool  to enable you to do this, take a look at the short film and see how you can provide your views anonymously. 

If you attend the practice for an appointment you may receive a text message  after your appointment - a simple question asking your opinion on your recent visit. Or fill out out the Friends and Family  Test form in reception and pop it in the box provided.  We value your opinion which can often be used to improve services.

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 Download our practice App -FREE APP -

New look to ordering your repeat medication and booking appointments -see the links below

 

(Site updated 13/06/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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